Fast, easy and affordable: Get the training you need, without leaving your desk!

Thanks to your continued support and participation, we're celebrating our 8th year of providing webinars to public sector professionals! 

Watch for more info on Jan’s webinars offered in partnership with BC’s Local Government Management Association. Each eLearning is specially designed to provide an engaging and thought-provoking learning experience – all from the comfort of your own office.

Watch for the 2017 line-up to be posted early in 2017! 

Customize a webinar or elearning course for your team!

Ask Jan about creating a tailor-made webinar for you and your team. For more info, or to suggest a topic you'd like to see added, please feel free to drop Jan a note at: [email protected],com

Thank you!

Fall 2016 Previous Webinars

Tuesday, Nov. 1, 2016
Cover all the Bases: Plan your Successful Public and Stakeholder Consultation in 10 'Easy' Steps

Local government Councils and Boards often face pushback from citizens and stakeholders when they see (or perceive) decisions are being made with little or no opportunity for public input. Take the guesswork out of decision-making and ensure you’ve covered all your bases when looking for input or feedback. Learn how to plan your public and stakeholder consultation using a tried, tested and true 10-step guide, including pitfalls to avoid. Key learning objectives include:

  • Examine essential strategies and tactics for creating your plan
  • Identify opportunities for digital engagement
  • Review and share relevant examples
  • Identify risks and how to avoid them
  • Discuss how to apply these steps to improve your program or service

BONUS: Attendees will receive a detailed workbook with a 10-step checklist to use for planning future projects.

"Excellent! Jan was professional, experienced and knowledgeable. She provided great local examples that I could reference and use."


Wednesday, Nov. 2, 2016
Social Media for Local Government: Managing your Message – and your Reputation – in a Virtual World
Featuring Guest Presenter Julie Rogers, City of Fort St John!

Improve your online engagement – and your reputation – in this interactive webinar designed specifically for local government. Drawing on strategies and success stories from both the private and public sectors, this webinar provides a more in-depth look at how you can use popular forms of social media to build, engage and manage your online audience as well as your message. Also includes key steps to help you navigate those “nasty” online comments. Participants should be familiar with the basics of social media (i.e. Facebook, Twitter, YouTube) and how they work. Key learning objectives include:

  • Examine key factors to increase engagement
  • Review and share of real-life examples of what works – and what doesn’t
  • Identify what, when and how to post
  • Learn key steps to handling negative posts.

"Excellent! The format of the presentation was clear and easy to follow and understand."

"Excellent! Samples of actual posts/tweets and unique social media campaigns."

Follow Jan on Twitter at @janennsAs an avid curator of relevant content, watch for Jan's picks of media and social media thought leaders that can help us better inform and engage.


Tuesday, Nov. 29, 2016
What's in it for me?: Communication Planning for Successful Projects 

If you are thinking about stopping, starting or changing a program, project or service, you know you need to get ahead of the curve of public opinion to avoid project delays as a result of lack of communication. Strategic and proactive communications can help you increase public awareness and support, reduce bad press and better equip your Council, Board and staff to handle questions. Learn how to plan your project communications from the start using six simple steps. Key learning objectives include:

  • Discuss the critical importance of being proactive not reactive
  • Align corporate goals with communication goals for better internal buy-in
  • Identify the key elements to a successful communication plan
  • Identify the necessary ingredients for creating a good key message
  • Apply the six steps to your examples and others.

As an added benefit, attendees will receive a detailed workbook with a six step checklist to use for planning future projects. 

Bonus: Participants will receive a complimentary copy of the new e-book “Small Town PR Playbook” – due out Fall 2016.


"Tons of tips and tools I could put to use right away." 


Wednesday, Nov. 30, 2016
You are the Message: Tips, Tools and Techniques for the Community Spokesperson

First impressions count. If you are the ‘face’ of your project, program or service, learn how to put your best foot forward whether you are presenting to Council, Board or a community group. Become a more confident community spokesperson by knowing your message and how to deliver it with confidence. Based on best practices, research and group discussion, this webinar will help you better define and deliver your message – both verbally and visually. Key learning objectives include:

  • Recognize the importance of creating connection before content
  • Learn practical tips for creating a stronger non-verbal presence
  • Learn how to handle those nerves
  • Identify how to create a strong, compelling message
  • How to handle challenging questions from the audience
  • Share tips to help set the stage for a successful event.

“Jan has provided our City of Kelowna staff with media training for years. Her knowledge, insights and enthusiasm for communications and media relations have been invaluable in giving our project managers the strategies and the confidence they need to work effectively with news media.”

Tom Wilson, Communications Supervisor, City of Kelowna